“You never really understand a person until you consider things from his point of view … until you climb inside his skin and walk around in it” – Atticus Finch, “To Kill A Mockingbird”.

Ian Lam has been trying to live this ethos ever since he commenced his career in optics in 1995.  “Everyone who walks into our practice is different and has different needs.  Our vision is to meet those needs, be it clinical, optical or fashion, with empathy and compassion”.

“At Collins Street Optometrists we pride ourselves on the quality and workmanship of optical appliances that bear our name.  However that’s just part of the story.  We strive to truly connect with our clientele, to have a genuine moment with another human being”.

“Delivering exceptional service is not just about products.  It’s the intangibles that make us memorable”.