We're now open for all services, including routine care
What you can expect when you visit us and what we will ask you to do
In order to help control the number of people in the practice at any one time, we ask that you contact us to make an appointment prior to coming to the practice. This applies not just to appointments with your optometrist, but if you wish to see one of the dispensing staff, for example if looking for new glasses.
As we have been doing for some time, we will continue to ask questions to check that you are not currently unwell or at greater risk of carrying the coronavirus, for example having been in close contact with another person diagnosed or suspected of having COVID-19.
Where possible we ask that you attend the practice unaccompanied. If you need to be accompanied this must be limited to one person; generally (with some exceptions) accompanying persons will not be admitted to the consulting room and should remain in the waiting area.
All patients should use the hand sanitiser at reception on arrival at the practice, and before trying on any frames.
For your safety and ours, we especially ask that you have downloaded the COVID-safe app and have it running when in the practice.
We ask that payments be contactless. We are very happy to take orders and payments over the telephone for items such as disposable contact lenses, and to post those items out without further charge.
How else we will keep you (and us) safe
Hand sanitiser is readily available in a prominent position at reception for patients’ use and is also regularly used by all optometrists and staff.
Appointments are spaced further apart than usual to minimise the number of people in the practice at any one time. This also enables the consulting rooms to be thoroughly wiped down between patients.
Optometrists and staff will maintain strict hygiene procedures including the regular washing and sanitising of hands. Alcohol wipes are applied to equipment in consulting rooms and for imaging between every patient.
Our EFTPOS terminal pad will also be regularly disinfected with wipes containing alcohol.
All optometrists and or staff will wear a mask when attending to you, and of course all patients must wear a mask too unless they have an exemption. Spare masks are also available in the practice.
Any frame that has been tried by other patients will be removed from the display and not replaced until it has been appropriately cleaned.
We'd like to reassure you that we are following the recommendations of the Australian government and of our professional and governing bodies to slow the spread of coronavirus.